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If you have a high level in PlayStation Stars, Sony will allow you to skip the queue at customer service

The launch of PlayStation Stars in the different territories is already a fact. Asia is the first continent to welcome the sony digital collectibles systemwhich has different levels depending on the rarity of the trophies we get.

These tiers have caused the surprise of Japanese players, who have found out that if we are at level four, the highest of all, Sony will reward us with a better deal in customer service.

The best games of 2022 for PlayStation

As pointed out by Automaton, we can reach this level after buying four games at full price in the PS Store and getting 128 rare trophies. “When you contact PlayStation customer support, will be given priority in chat order“, indicates Sony itself.

fan annoyance

There have been several comments from users in Japan upset with this reward from the company. Through Twitter, they have expressed their disagreement with the measure:

Customer service should be the same. There are people who like certain titles and play them, and there are players who don’t have a lot of money or time to spare.

Uneven support is bad. What happened, SIE, to become a disaster like Apple…?

Raise ps5 priority not customer support priority

I understand the loyalty program for good customers (paying customers), but I don’t think it’s desirable to differentiate customer service.

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