The Steam Deck is being a success in the portable console market, as it has…
Valve has announced through the official Steam page that its new Steam Deck repair centers, its successful portable system that will receive revisions in the future, are now open. Users who detect a problem with their Steam Deck can now send it to specialized repair centers so that they can fix the system or replace it depending on the severity of each case. In this way, the repair team will diagnose each Steam Deck that arrives at their workshops and send it back to its owner’s house when it is completely repaired.
Those repairs of the problems that are covered by the guarantee are totally free. In the event that a Steam Deck system is returned with an out of warranty issue, the team will contact the owner to offer a paid repair, of course if and when possible. Out-of-warranty repair service is optional and the user can request that the team return their device if they wish to fix it through other means.
What problems do repair centers cover?
Despite the fact that Valve claims that most people will never have to use this service, the company has shared a series of problems that would be covered by the repair centers:
- If the buttons start to fail (it’s rare, but it can happen), contact Support for help sending your Steam Deck to one of our repair centers. Our team will diagnose, replace the button, test and calibrate the unit and send it back to you free of charge as this issue is covered under warranty.
- If your dog bites one of your analog sticks and breaks it, in this case the warranty will not cover the repair of the unit. Before, your only option was to perform a repair yourself, but now you can contact the Support team for instructions on how to send your Steam Deck to one of our repair centers. Our team will take a look and give you the option to replace or calibrate your analog stick for a fee. This process will also be available after your warranty has expired.